FAQS

Helpful answers all in one place. If the information you need is not here please let us know. CRTL+F can help you search for your question if you’re using Windows Desktop.

HOW DO I USE MY LOYALTY POINTS?

They can be applied during the checkout process, on the “Order Summary” page, before making payment. Add whatever amount you want to take off your order and check it’s gone through before continuing. Please bear in mind that if loyalty points drops your order value below the free-post threshold, it will trigger the postage cost again. Loyalty points never expire - so there are no worries about losing them.

DO YOU OFFER DISCOUNTS?

Yes of course. We have special offers and promotions all the time. Follow us on social media and sign up to our News of the Brews newsletter to make sure that you stay up to date with all the latest happenings.

WHERE DO I ADD MY TEAMAIL DISCOUNT CODE?

This is applied in the basket, before you checkout. There’s a small link under the order totals where you can add it. Check the totals update and you’re good to go on with your order.

NEED TO RETURN SOMETHING?

Thanks for shopping at The Tea Enthusiasts and welcome to the community. We expect our teas to deliver excitement, joy or comfort. We want you to be completely happy with the products and services offered. If you are not entirely satisfied with your purchase, we're here to help.   If you have received a product that did not meet your expectations for whatever reason, or that is faulty or defective in some way, we urge you to contact us as soon as possible. You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be returned with the original packaging. We will immediately get in touch with you on the status of your refund after inspecting the item. If something has gone wrong for whatever reason we want to know why, this helps us to make sure it never happens again. Sometimes you the customer are the only person who can tell us how we can do it better. If your return is approved, we will initiate a refund to your original method of payment within 7 days.   Shipping: Depending on the circumstances and items returned you may be responsible for paying for your own shipping costs for returning goods.  If you have any questions on how to return your item, Contact Us

I AM A BLOGGER/VLOGGER/BRAND AND I WOULD LIKE TO WORK WITH YOU, HOW DO I DO THAT?

Great, we love working with bloggers, vloggers, YouTubers, influencers… anyone interested in or passionate about tea! Get in touch and tell us about your idea, we promise we will get back to you and help if we can. Tea is an interesting topic for lots of people. Tea is written about by everyone from fitness professionals, bakers, beauty bloggers, families struggling with dietary problems, health professionals, religious organisations, meditation experts, geeks and of course tea fanatics!

DO YOU HAVE A STORE WE CAN VISIT?

We are a purely web-based ecommerce company, so no. However if there is enough interest in any geographical area, we can host a pop-up event. So it never hurts to get a bunch of your friends together and ask.

DO YOU HAVE A PRIVACY POLICY?

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you digital catalogues and emails at your request. We happily comply with all the UK and EU legislation and recommendations with regards to data management and security.   If you send us images or reviews or if you post about our company or products in a public place we may repost, blog or highlight these in some way. We love this kind of collaboration within our community!

WHAT ABOUT COPYRIGHT?

All content included on this site, such as text, graphics, logos, button icons, images, videos, etc, is the property of The Tea Enthusiasts or its content suppliers and protected by United Kingdom and international copyright laws. You may use product images for non-commercial purposes without restriction/consent, but if you wish to sell our products, then please become an affiliate or contact us for express written permission. We do supply licensed goods and all of these respective Copyrights and/or Trademarks do of course reside with the individual rights holders of that intellectual property.