I know, it's boring, but the lawyers were very insistent that we did this and we encourage you to read it. Here are the terms and conditions that apply when you order goods from The Tea Enthusiasts. The Tea Enthusiasts reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

Use of the website

We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice

Goods are sold subject to availability.  We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Your card will be refunded and you will be notified.


Refunds and exchanges

You have the right to cancel or return your order up to 7 working days following receipt of your goods. (This includes your right to cancel your order under the distance selling regulations). You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We expect our teas to deliver excitement, joy or comfort. We want you to be completely happy with the products and services offered. If you are not entirely satisfied with your purchase, we're here to help.   If you have received a product did not meet your expectations for whatever reason, or that is faulty or defective in some way we urge you to contact us as soon as possible. You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be returned with the original packaging. We will immediately get in touch with you on the status of your refund after inspecting the item. If something has gone wrong for whatever reason we want to know why, this helps us to make sure it never happens again. Sometimes you the customer are the only person who can tell us how we can do it better. If your return is approved, we will initiate a refund to your original method of payment within 7 days.  In the event that we are unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value. Shipping: Depending on the circumstances and items returned you may be responsible for paying for your own shipping costs for returning goods.  If you have any questions on how to return your item, Contact Us

Intellectual property and copyright

All content included on this site, such as text, graphics, logos, button icons, images, videos, etc, is the property of The Tea Enthusiasts or its content suppliers and protected by United Kingdom and international copyright, trademark and intellectual property laws. You may use product images for non-commercial purposes provided you keep intact any and all copyright and proprietary information, but if you wish to sell our products, then please become an affiliate or contact us for express written permission. We do supply licensed goods and all of these respective Copyrights and/or Trademarks do of course reside with the individual rights holders of that intellectual property.  


You agree to indemnify and hold The Tea Enthusiasts harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via The Tea Enthusiasts website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

Governing law

The contract between you and The Tea Enthusiasts under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.